Use of Customer Data. Customer agrees that Fluent may receive, collect, use, process and store Customer Data, as well as other information about Customer's use of the Platform, which may include the transfer of information to a different country or jurisdiction than the one in which the Customer is located.
What type of Customer Data does Fluent collect from you and how do we use it?
Subscribers will need to submit various forms of their Customer Data and to the Platform, including without limitation, their name, company name and address, phone number, email address, intended purpose of use, as well as all such information for each of their Users. Subscribers may also be required to provide us with certain financial information that constitutes Customer Data, such as their government identification and professional credentials and other proof of experience. Fluent must be provided with complete and accurate information about each User in order to meet certain compliance requirements with stock exchanges and markets, and other third parties who provide services through the Platform.
Fluent uses your Customer Data in order to execute transactions and otherwise to fulfill requests as indicated by a Subscriber’s use (or its Users’ use) of the Platform, and in order to provide any services you request from us (including without limitation support, maintenance and/or customization services).
Unless Fluent is requested by you to provide a Subscriber and/or a User with a service in connection with which Customer Data relating to such Subscriber would be beneficial (as determined by Fluent in its sole discretion), then Fluent will not under ordinary circumstances review the Customer Data of such Subscriber. But Fluent, and third parties acting on behalf of Fluent, may need to access and use such Customer Data in order to provide Platform updates, maintenance, fixes, repairs, restores and the like; provided that any such third parties shall be subject to a non-disclosure agreement with Fluent which obligates such third party to keep such Customer Data strictly confidential. Thus, before sharing any Customer Data with Fluent, Subscribers should understand that (a) all certain of their Customer Data (specifically order and trade data and other information contained in system logs) provides Fluent (and/or third parties working at the request of Fluent) with a significant amount of information regarding such Subscriber’s and its Users’ behavior in using the Platform, including without limitation their trade methodology, system environment and client application design and behavior, and (b) the provision of Customer Data to Fluent by you is entirely voluntary. However, please keep in mind that in order for us to provide the support and maintenance services requested by a Subscriber, Fluent (and/or third parties acting at the request of Fluent) will need to access certain of the system logs and other Customer Data belonging to such Subscriber. If a Subscriber decides (as it may determine in its sole discretion) not to provide a complete version of its system logs to Fluent (or otherwise not to provide certain Customer Data to Fluent) in circumstances in which Fluent determines that it needs access to such Customer Data in order to provide such services, then Fluent's ability (and/or the ability of third parties acting at the request of Fluent) to provide such services or make any improvements for such Subscriber’s benefit may be significantly limited or completely prevented as a result of such a decision. In such a case, Fluent may (though Fluent is not obligated to) terminate its relationship with such Subscriber due to our inability to properly service such Subscriber and/or its Users.
Fluent will also disclose Customer Data and your other information to our subsidiary Tradigo Ltd. (“Tradigo”), who provides ongoing maintenance and support services for the Platform. Tradigo and its personnel are obligated by contract to maintain the confidentiality of all such information.
Fluent may also provide your Customer Data to individuals or entities with whom the Platform interfaces for compliance or other regulatory purposes. These individuals or entities may use your Customer Data to help fulfill your requests in connection with the Platform and/or to help us communicate with you about different functionality or resources offered through the Platform. For example, we may transfer certain of your Customer Data to the various stock exchanges and markets (including without limitation the New York Stock Exchange and the NASDAQ) with whom the Platform interacts, and other third parties who assist us in operating the Platform or who help us in executing requests made by you. These third parties may also have the right to audit our records and thus may gain full access to your trading methodology and behavior. We will provide all information duly requested by such third parties as is permitted under applicable law.
Fluent may list Subscriber names and logos in customer lists which are included from time to time in our marketing materials (without otherwise implying any endorsement by you of the Platform or Fluent), provided that you have not expressed your desire in writing for us not to so use of your name and/or logo.
Under what other circumstances may we release your Customer Data to third parties?
Other than as described above, we may also release your Customer Data to third parties if we believe that such release is necessary to comply with the law (e.g., a legal process or a statutory authorization or requirement) or a court order, to apply or enforce any of our agreements with you or otherwise to protect our interests, to protect other Subscribers or Users, to protect against the fraudulent, abusive, or unlawful use of the Platform, or if we reasonably believe that a danger to any person or property requires disclosure of such Customer Data.
How do we store and safeguard information?
Fluent takes steps consistent with commercially reasonable industry standards to secure Customer Data collected from you from loss, misuse, unauthorized access and accidental destruction while such Customer Data is under our control. For example, all communication to and from the Platform from a Subscriber’s control system is encrypted with SSLv3 or TLSv1 encryption.
However, please note that despite our efforts to protect all Customer Data provided to us, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or unauthorized acts. Further, while we will use reasonable commercial efforts to promptly notify you of a breach of your Customer Data about which we become aware, there may be ways that a breach could occur from a Subscriber’s system in a manner so that we may not learn of such breach in a timely fashion, and in such an event we would not be able to alert you of such a breach.
What do we do with your information after you no longer subscribe to the Platform?
Fluent may keep Customer Data of a Subscriber for a reasonable period of time termination of such Subscriber’s subscription to the Platform (for approximately 90 days) at our own expense, in order to enable such Subscriber to easily renew its subscription of the Platform within such period. However, Fluent will not be obliged to store any such information unless it has specifically agreed to do so in a writing signed with such Subscriber.
Do we have a mechanism to address the handling of information that we collect?
If you have questions or concerns about any of our information collection or handling practices, please contact us at firstname.lastname@example.org or write to us at Fluent Trade Technologies Limited, 10 Rue Antoine, L-1820, Luxembourg, Attn: Privacy Officer.